Can I just get one shirt?

Our minimum order is 12 items per design.

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Can I print over pockets, zippers & seams?

Screen Printing works best on a flat, smooth surface. T-shirt fabric makes a great canvas to print on, with tightly woven threads and smooth finish. When you print over a seam, pocket, zipper or any other uneven surface the variation in height makes for an inconsistent print. This results in ink buildup around the seams and a lack of ink coverage in places that the ink can’t touch the shirt. 

 

Why do dark coloured shirts cost more?

Depending on the artwork, the process to imprint logos on darker garments requires extra labour and supplies which results in increased costs.

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Do you offer "vintage style" printing?

Adding a vintage look to your design is something that can be achieved in a couple of different ways. The first is distressing. We can add scratches, grain and wear to your design to create a more grungy look. The other option it to thin down ink the ink we print with and print only 1 "hit". For example, when printing white on black we would normally print it two times to get a bright white print (2 hits). By hitting it only one time it lets the shirt colour show through a bit and gives it a more subtle, softer vintage look.

 

What are your screen charges?

Each colour in a design requires its own unique screen and film. The cost per colour is $25 ($20 for the screen setup and $5 film charge). If you re-order the same design the you won’t be charged again for the the film charge. Screens are cleaned out immediately after printing, screen fees will still apply to future orders.

 

Can I print on a variety of garment sizes?

You can mix and match several different sizes within an order at no additional cost. Keep in mind that larger shirt sizes like XXL and above often cost more. If your size run includes small youth items as well as adult sizes your job they will all be printed with the same size of design (sized to fit the smallest item) in some cases a second set of screen is required to accommodate size variety, additional setup fees will apply.

 

What types of fabrics can you print on?

COTTON & COTTON BLENDS - Most t-shirts are a tightly woven cotton or cotton blend knit. This is the optimal substrate for screen printing. When choosing your garment it’s best to choose an item that has a smooth texture to ensure your prints are crisp and clear. 

 

BABY RIB AND 2x1 RIB - (think Fubar “beater” tank tops)  aren't the best printing surfaces. These fabrics are made to stretch when they’re worn and when they stretch the ribs of the fabric widen. This can cause ink to crack and your print durability is lessened significantly. The same applies for other items like knit beanies.

 

PIQUE COTTON - golf shirts also have a texture that can create problems when printing designs with fine detail. Pique cotton is best suited to decoration by embroidery.

 

SPANDEX - and other stretchy fabrics require stretch additive be added to our ink when printing. This can help your design stretch with the fabric when worn. This does not however guarantee it’s durability in every circumstance.

 

Do you print on sport & performance fabrics?

Wicking material is very popular right now. It’s a great fabric with a smooth surface but it does present it’s own set of challenges. Because these fabrics are 100% polyester there are special dyes that must be used to colour them. These dyes can cause dye migration. This is when the dye from the garment bleeds into the ink that has been printed on it. For example, printing white ink onto a red wicking sport shirt may result in the print looking a bit more pink than bright white. A variety of brands are now using special new dyes to help avoid this problem.  We recommend avoiding brands that don't advertise "dye migration blocking".

 

We don’t recommend printing very fine detail on items made of the following fabrics:
ribbed knit - heavy canvas - burnout tees - pique golf shirts - towels

 

Can I bring in my own shirts?

You can supply your own shirts but we cannot guarantee print quality on customer supplied garments and surcharges will apply. Our minimum for customer supplied garments is 24 pieces per design. If you do supply your own apparel, it must be unbagged and untagged, sorted by size and colour, and separated by design if you are running multiple jobs. Labour fees may apply if we are responsible to fulfill any of these preparation duties.

 

Can you print one sample before running the whole order?

Due to the labour involved in each job’s setup we cannot print just one sample. We also do not allow press checks unless it has been agreed upon and scheduled when your order is first placed. We can send you a virtual approval mockup via e-mail before production, this way you can verify your order is accurate and complete.

 

Where will my design be printed on my shirts?

We can print it wherever you would like, as long as it fits! Our standard print location for unisex t-shirts with a large centre chest designs is 2.5” down from the bottom of the collar of a shirt. This distance is altered a bit on ladies shirts, v-necks, tank tops etc. If you’d like different positioning please let us know and we will indicate that variation on your order mock-up.

 

Do you offer eco-friendly printing?

We offer a selection of eco-friendly products, including organic and bamboo garments, as well as items made from recycled materials. Eco-friendly printing is a complicated issue - beware when someone says their method is eco-friendly. For example, even water-based inks can be toxic. We offer phthalate and PVC free options but the process is still not 100% eco-friendly.

 

Can you design my shirt?

Yes! We staff talented graphic designers who will work with you to create your design. We include a 1/2 hour of art time with your order  (for orders over 24 pieces). This offer does not apply to any order where the customer supplies their own garments. Artwork is normally billed at $60/hr.

 

How big can I print my design?

Our standard print size is 12”w x 17”h. Keep in mind your design must fit both the smallest sized garment in your order. Oversize printing is available up to 18" x 24", please contact us for more information and pricing for oversize prints.

 

How should I submit my artwork?

Our preferred format is Vector based files. If submitting a vector file please ensure that you have created outlines on all text and embedded any images. Raster/image based files must be a minimum of 300 DPI (at print size). Upsampling an image (raising the dpi after the file has already been created) will result in a blurry print. If you would like your image halftoned please let us do that for you. There are specific halftone parameters for printing and we cannot guarantee a nice print if you do it yourself. Separation fees may apply for some halftones or full colour designs. Our preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. Production cannot begin until we have approved, usable artwork.

 

What is your turnaround time?

Our standard turnaround time is 2 weeks. The turnaround time for your order begins once we have received your order approval and payment. Delay of this can result in production delays. Complex orders and hard to source garments may increase turnaround. Delay in your approval of mockups or changes to already approved design can also result in production delays. If you have a deadline for your order please make use aware of that upfront when placing your order so that we can let you know if we can accommodate it. Rush charges may apply if the requested turnaround schedule is very tight. If we are not advised of an order due date when the order is placed we may not be able to accommodate your request further along the order process. We cannot be held responsible for unforeseen circumstances like weather delays and supplier errors that may cause delays.

 

How big should I print my design?

Some garments are more suited to a specific size of design than others. An order that includes the same design printed on standard crew neck t-shirts as well as v-necks may not be a great choice as the design will be printed the exact same size on all of the garments and may end up on the stomach of a deep v neck t-shirt. The same goes for an order with the same design printed on a baby onesie and a men’s XL t-shirt. For orders like these we recommend you print different sizes of your design for the different items. Please be advised this will result in extra screen setup fees.

 

My team is looking for a sponsor, are you interested?

We do offer a variety of sponsorships to youth sports teams.

 

​Can you create an online store so that my team/organization/group can pre-sell items for an event?

We sure can! We can create a professional web store stocked with your items. Customers can purchase and pay through our system. Orders are packed up individually so they can be easily distributed to each customer. This option definitely beats creating an excel spreadsheet or keeping track of a stack of printed order forms!

 

Do you offer non-profit or charity discounts?

We do offer incentives for registered non-profits & charities. Please contact us for more info.

 

I placed an order and I forgot to order one shirt. Can I get 1 more?

Our minimum order is 12 pieces, so we always recommend getting extras with your initial order, just in case.